Understanding, relating and determining your customer’s needs is the cornerstone of mastering sales. Everyone wants to be understood and their point of view to be valued. Being able to relate on a social level increases your chances of closing. If you were in a foreign country where they only speak their language, would you speak their language, or yours? Creating an understanding of relaying information and reasoning beyond customer resistance is only a scratch of the surface. This course provides necessary tools and techniques to get you sharper and more in-tune with a clear understanding to get you closing more and become more professional as a sales and business person.