Course Description

The Internet has changed the way that people get information. This amount of information has created more distance between them (the consumer) and the companies with which they choose to do business with. 92% of every sales transaction takes place over the phone and yet 85% of customers report that they are dissatisfied with their experience with a salesperson on the phone. This is a problem but also an opportunity YOU HAVE.

The Incoming Calls course was created to make your team pros on the phone. This course goes over the structure and format of an incoming call and digs down to uncover the most critical points in the call that must be hit in order to secure an appointment or a sale on an incoming phone call. This course will result in more appointments, appointments that show up and deals that are closed. The phone is the most valuable tool a salesperson possesses and this course will ensure that you are never on the losing side of a call.

• Keys to setting appointments that WILL show
• The ability to make a High Producing / MAX POTENTIAL incoming script
• Skills to remain in control of the call NOT the caller
• Techniques to increase confidence